The SDIN project started in January 2015 and reached its end in December 2018. To close the project the SDIN coordinator, University of Porto, is organizing a final conference of the SDIN project on the 5th of February 2019. This conference will join the SDIN network, including partners and Early-Stage Researchers, along with associated partners and service design researchers and practitioners, to showcase the results achieved during the last four years, and open the grounds for extended collaboration for years to come.
Everyone that is interested in service design and service innovation is invited to join us.
Registration is obligatory and free of charge: https://goo.gl/forms/ITOKTp5IJJwhrWhm1
Registration closes Friday, 1st of February, 2019.
Program
Place: Faculty of Engineering University of Porto, Porto, Portugal. https://goo.gl/maps/fq1yCd4Lvtz
9:00 – 9:30 Reception
9:30 – 9:45 Welcome
João Falcão e Cunha (U.Porto, Dean of School of Engineering)
José Fernando Oliveira (U. Porto, Director of the Department of Industrial Engineering and Management)
9:45 – 10:30 SDIN: The future of Service Design for Innovation
Presented by Lia Patrício (U.Porto, SDIN Principal Investigator)
— 10:30 Coffee Break —
11:00 – 11:45 The Impact of Design Thinking – Sharing Evidence from the Industry
Gerhard Pfau, IBM Entreprise Design Thinking Lead for Europe
Introduced by Gerhard SATZGER (Karlsruhe Institute of Technology)
11:45 – 12:30 How SDIN helped create a national movement. Going from 1 to 7 Experio Labs.
Tomas Edman (County Council of Värmland) Introduced by Stefan Holmlid (Linköping University)
— 12:30 – 13:30 Lunch —
13:30 – 14:30 Panel I, Service Design for Innovation frameworks and methods. Moderated by Daniela Sangiorgi (Politecnico di Milano)
Multidisciplinary Contributions, Maíra Joly
Service Logic, Filipe Lima
Emerging Technologies, Ana Korper
14.30 – 15:30 Panel II, Design for increased stakeholder participation. Moderated by Bo Edvardsson (Karlstad University)
Resource integrating systems, Sebastian Dehling
Customer Engagement, Anna Sophie Oertzen
Co-designing in health care, Josina Vink
— 15:30 Coffee break —
16:00-17:00 Panel III, Design of complex service systems and value networks. Moderated Gaby Odekerken-Schroder (Maastricht University)
Value networks, Martina Čaić
Service Logic prototyping, Vanessa Rodrigues
Service Ecosystems, Nabila As’ad
17:00 Final Remarks
17:30 SDIN drinks!