Anna Sophie Oertzen
Cologne University of Applied Sciences
User involvement and especially co-creation are central approaches in the domain of service design and innovation in all phases of the design process. So far little research has been conducted on the taxonomy, the organisation and the effects of co-creation. This project will evaluate different types of co-creation and user involvement and their impact on the outcomes of service design projects. The main objective is to enable the most efficient choice of user-involvement methods and to provide guidelines and templates for all steps throughout the co-creation process. ESR5 will enroll in a PhD in Maastricht University(Netherlands) and by employed and co-supervised by Cologne University of Applied Sciences (Germany). ESR5 will undertake one secondment in PT Innovation (Portuguese technology company), to experiment different co-creation approaches and evaluate their impact; and the County Council of Värmland (Sweden) to prototype a set of guidelines and conduct participatory testing with employees.