Gerhard Satzger is Director of the Karlsruhe Service Research Institute, an “industry-on-campus” initiative of IBM focused on innovation in IT-based services, and professor at the Karlsruhe Institute of Technology (KIT). His research interest is the transformation of enterprises based on digital services. This includes topics like service innovation, service design, service analytics, and the collaboration in service systems.
Before joining KSRI, Gerhard Satzger has gathered multi-year industry experience in various national and international roles within IBM, among others as head of a global consulting team focusing on analytics-based transformation, as the CFO of IBM’s technology services business in Central Europe and as the IBM Europe planning leader in Paris. He has obtained a formal postdoctoral lecturer qualification from the University of Augsburg, a Ph.D. in Information Systems from the University of Gießen and an MBA from Oregon State University/USA, after graduating from the University of Karlsruhe with a degree in Business Engineering.
Presentation Info: Service Design between Industry and Academia
Service Design looks like being climbing the top of an industrial hype cycle. At the same time, it may be a natural place for academia and industry to cooperate. I will first share our KSRI view of service design, and then introduce our academic Design Thinking program that we have successfully been running with industry for a number of years. Drawing on particular project examples and discussions with industry partners, I will illustrate and comment on current trends and challenges – both on the academic and the industry side.