Anna Sophie Oertzen / Cologne University of Applied Sciences

Anna-Sophie Oertzen is a PhD candidate enrolled at Maastricht University in the Netherlands and employed by Cologne University of Applied Sciences in Germany. As part of her placement at the SDIN network, she currently investigates the value of service co-creation and corroborates suitable implementation guidelines with a special focus on how to up scale co-creation throughout organisations. Previously, Anna-Sophie worked as a project leader assistant at the Service Science Factory in Maastricht, where she engaged in service consulting for large multinational firms in the service innovation and servitization domain. She holds a BSc and MSc in Strategy and Innovation from Maastricht University and a MSc in Management from Nova School of Business and Economics in Lisbon, Portugal. Due to her international background of living in eight different countries, Anna-Sophie nurtures a very diverse and unique perspective on her research endeavour.

Filipe Lima / Politecnico di Milano

Filipe Lima is a design researcher interested the integration of management and design for innovation. As a SDIN Early Stage Researcher he is developing a PhD thesis co-supervised by Politecnico di Milano and Karlstad University about Service Design for Innovation, particularly on embedding (service) design capabilities in organizations and how those capabilities relate with the conceptualization of service logic. Professionally he has provided business development support for startups, assisted organizations in the implementation of Research, Development and Innovation Management Systems, and contributed for the development of technical equipments to be included in a museum. He holds a Masters in Innovation Economics and Management (FEP), a Masters in Industrial Design (FEUP) and a Bachelor in Equipment Design (FBAUL).

Josina Vink / County Council of Värmland

Josina Vink is a service designer and researcher interested re-thinking health and social services. Josina is currently investigating how co-design influences well-being and how the transformative potential of the co-design process can be enhanced. Josina is based out of Experio Lab at the County Council of Värmland, Sweden, and collaborates closely with the Service Research Center at Karlstad University. Previously, Josina worked in Canada as an implementation lead and systems designer at the Center for Addiction and Mental Health and as a senior research and policy analyst at SHS Consulting. Josina also has experience as a service designer at the Mayo Clinic Centre for Innovation in the United States. Josina holds a Masters of Design in Strategic Foresight and Innovation from OCAD University and a Bachelor of Business Administration and Certificate in Sustainable Community Development from Simon Fraser University.

Maíra Prestes Joly / University of Porto

Maíra Prestes Joly is an Industrial Designer (UFSC) with a Master’s degree in Industrial Engineering by COPPE-UFRJ, focused on Management and Innovation. She has experience working on the private and public R&D sector in Brazil and in the USA, collaborating in international projects as TRANSIT (EU FP7), IFC, Alto Vale Project (DESIS Network) and Eco Car (General Motors). As a SDIN Early Researcher, Maíra is developing a PhD thesis co-supervised by University of Porto and Politecnico di Milano about the integration of multidisciplinary contributions of Service Design for Innovation. To develop and test her study, she will attend to two secondments in IBM Germany and PT Innovation. She is interested in different approaches to Service Design for Innovation, including Service Design for Social Innovation, Service Design for start-ups and Design for services connecting the private, public, civil and NGO sectors.

Martina Čaić / Maastricht University Service Science Factory

Martina Caic is a PhD candidate at the Department of Marketing and Supply Chain Management at the Maastricht University and an Early Stage Researcher (ERS7) at the SDIN network. She holds Bachelor and Master Degrees in Business Administration from the Zagreb School of Economics and Management (ZSEM). Prior to joining the SDIN network, Martina was working as a teaching assistant and lecturer at the Marketing Department at the ZSEM. In addition, Martina spent one semester as a visiting scholar at the Ross School of Business at the University of Michigan. Martina’s research will focus on the service design for customer experience in value networks. She will not only address rising challenges resulting from proliferation of complex service systems, but will also try to offer models and frameworks for service practitioners. Planned projects will examine interdependencies and collaboration of various actors in value co-creation within technology-intensive and transformative services.

Sebastian Dehling / Karlstad University, CTF

Sebastian focuses his research mainly on service innovation through designing resource-integrating systems while exploring and assessing the usefulness of different stakeholder engagement practices. He is employed by the university of Karlstad and Prof. Bo Edvardsson and Prof. Bård Tronvoll take joint supervision of his research project. Before joining CTF Sebastian gained experience in Service Design and Innovation Consulting as well as in Business Development and Entrepreneurship working across various sectors (e.g. Internet of Things, Financial Services, Sharing Economy, Design) in Berlin and Barcelona. He is also Co-Founder of a Berlin-based design startup Cabin Spacey. Sebastian has a M.Sc. in Business Administration from University of Twente, Netherlands, a M.Sc. in Innovation Management and Entrepreneurship from Technical University Berlin, Germany and a B.Eng. in Industrial Engineering from University of Applied Sciences Emden, Germany. He speaks german, english, some spanish and learns swedish.

Vanessa Rodrigues / Linköping University

Vanessa Rodrigues is a PhD candidate and researcher enrolled at Linköping University, Sweden. Vanessa is interested in understanding fundamental issues of prototyping services for value networks. Her research addresses the design of service prototypes as a co-creative innovation practice of stakeholders and users in a distributed value constellation. Vanessa holds a M.Sc. in International Business from Maastricht University, the Netherlands and a B.Sc. in Hospitality and Hotel Administration from the Institute of Hotel Management (IHMCTAN, Mumbai), India. Prior to being a part of SDIN, she has worked in various sectors including hospitality, aviation, consulting, social entrepreneurship and service design. Her previous experiences in people-intensive environments give her research approach a unique perspective. She enjoys experimenting at the intersection of research, design, and service development.

Ana Kuštrak Korper / University of Porto

Ana is an early stage researcher interested in service design and emerging technologies such as internet of things and wearables. Her PhD position is at the Faculty of Engineering, University of Porto in Portugal, and Linköping University, Sweden. Ana has received her BA and an MBA degree in marketing from the Zagreb School of Economics and Management, and a BSc and an MSc degree in musicology from the Academy of Music, University of Zagreb, both in Croatia. Previous to joining the SDIN network she worked as a teaching assistant and lecturer at the ZSEM. Her international experience involves a visiting scholar position at the University of Michigan, Ann Arbor.

Nabila As'ad / EDP Comercial

Nabila As’ad is hosted by EDP Comercial and is a PhD Candidate and Researcher at the University of Porto, Portugal. She is exploring new methods for designing service platforms for the service ecosystems and analyzing how the ecosystem evolves in the fast-paced energy sector.

Nabila holds a Bachelor of Informatics Engineering from the Faculty of Informatics and Electrical Engineering, Institut Teknologi Bandung, Indonesia, and a Master in Services Engineering and Management from University of Porto. Before joining Faculty of Economics and Business, Universitas Padjadjaran, as a lecturer; she had been actively involved in projects related to enhancing service innovations through ICT. She worked with teams of application developers to solve problems within the Indonesia’s oil and gas industry and the logistics industry.