News
New Special Issue on Service Design and Innovation in the Journal of Service Research
A new special issue in the Journal of Service Research as just been published on the topic of Service …
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2 March 2018
Blog
Innovating Service Experiences: Employing Ethnography for Better Understanding of User Needs
The increasing development of new service innovations and the growing risk of innovation failures require organisations to derive distinct value …
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26 October 2017
Blog
Rethinking the Root Metaphor of Design
“In modern Athens, the vehicles of mass transportation are called metaphorai. To go to work or come home, one takes …
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26 October 2017
News
New panel about Service Design in the Journal of Service Management
The Journal of Service Management (JoSM) recently decided to ensure that the research priority “Service Design” is covered by the journal. …
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11 September 2017
News
QUIS15 at Porto
QUIS15 was hosted by the School of Engineering of University of Porto (FEUP), on June 12-15, 2017. University of Porto is the …
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20 July 2017
News
The SDIN Service Design and Innovation conference presentation slides are online!
The SDIN Conference in Cologne has been a great success and we would like to say thank you for the …
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14 March 2017
News
SDIN Research goes to Porto
QUIS15 will be held from June 12 to 15 in Porto, Portugal, and we are happy to announce that all …
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24 February 2017
Blog
Understanding disruptions of service networks – a workshop at the SDIN Annual Conference in Cologne
New services and their business models increasingly involve a large number of actors or parties. For example, this complexity is …
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22 February 2017
Blog
David & Goliath – The “HOW” of Asymmetric Partnerships for Innovation and Scale
In this blog I will give an account of my recent activities and thoughts regarding my current project. Currently I …
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16 February 2017